Meet The Unified Patient Experience Platform Designed for Healthcare Providers
The Tools Your Practice Needs to Put Patients First
Building on Medallia’s depth of experience helping leading healthcare providers and payers deliver exceptional experiences, this complete patient feedback solution from Medallia Go empowers healthcare organizations to:
Understand and Optimize the Complete Patient Experience
Know how you’re performing at every point in the patient journey and protect your practice’s reputation across channels.
Monitor and maximize your organization’s reputation for the greatest impact on your practice’s bottom line with instant access to patient feedback from email, surveys, social media, ratings, reviews, and messaging platforms and respond seamlessly across multiple channels.
Harness AI to uncover actionable insights, improve patient experiences, resolve patient problems in real time, and boost KPIs.
No more manually analyzing patient comments. With Medallia’s AI-powered platform, your healthcare practice can unlock valuable learnings and pinpoint opportunities to reduce friction, improve operational efficiencies, and drive patient satisfaction and loyalty — instantly.
Track Your Performance Against the Competition
Power Secure, Contactless Two-Way Mobile Patient Interactions
With Medallia Go’s seamless integration with the secure, HIPAA-compliant two-way patient messaging platform Zingle, your healthcare practice can:
- Reduce call volume and hold times and modernize the patient experience by communicating directly with customers via their preferred messaging channels, including text (SMS/MMS), web chat, WhatsApp, Facebook Messenger, and more
- Easily personalize, automate, and send appointment reminders, contactless check-in workflows, virtual waiting alerts, and replies to common questions with integrations with your practice’s existing patient contact database
- Respond to requests and escalate issues to the right team members in real time
- Capture in-the-moment patient sentiment with automated surveys to gauge satisfaction and loyalty and analyze overall patient experience trends