The Customer Experience Industry Solution Designed for Mid-sized Brands

Drive Customer Loyalty​
Save Time
Grow Your Business

Your brand's greatest customer experience challenges, solved

Understand the full customer journey

Capture signals at every point of the customer journey — from surveys and social channels, to observed customer behavior and operational data from your company's CRM, POS, ERP, and more.


Leverage the voice of the customer to uncover areas for improvement and increase NPS, customer lifetime value, and retention.

Anticipate needs

Create an early warning system that makes sense of key data, detects patterns, and uncovers what really matters to customers to drive actions.

Exceed customer expectations

Keep a real-time pulse on customer preferences, track your performance against critical KPIs, and drive continuous innovation.

Enjoy All of the Benefits of Medallia Go, Starting Yesterday

Get up and running right away with our turnkey, out-of-the-box solution built specifically for your industry by leading customer experience experts

Identify Your Biggest Opportunities for Impact

Take advantage of text analytics powered by machine learning to quickly find ways to maximize the customer experience.

Gain a Competitive Advantage

See how your customer engagement and experiences compare to your competitors with built-in industry benchmarking.

Transform Customer Experiences Across the Board

Uncover targeted, meaningful insights before, during, and after every customer interaction to deliver the greatest impact.

Start Creating Better Customer Experiences Today

Learn how Medallia Go can help your business optimize the customer experience at scale