Meet the Unified Customer Experience Platform Designed for Regional and Community Banks
The Tools You Need to Win Customer Loyalty
Elevate the entire customer experience
Increase customer retention and share of wallet
Predict customers’ most likely behavior
See how you’re performing at every point in the customer lifecycle
Get instant access to key customer feedback from email, surveys, social media, ratings, reviews, and messaging platforms and respond seamlessly across multiple channels.
Harness AI to uncover actionable insights, improve customer experiences, and increase customer retention
No more manually analyzing feedback comments. With Medallia’s AI-powered platform, your bank can unlock valuable learnings and pinpoint opportunities to drive loyalty — instantly.
Track Your Performance Against Your Peers
See how your customer satisfaction scores and experiences stack up against the rest and gain an advantage with Medallia Go’s built-in industry benchmarking.
Set Your Team Up for Success with a Powerful Suite of Tools
Enable your employees to make smarter, faster, and more effective decisions with personalized automatic alerts, dashboards, and reporting as well as built-in follow-up workflows to identify at-risk customers, close the loop, and address systemic issues to improve experiences across the board.